What personal information do we collect?
When downloading one of our mobile apps or registering on our site, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, use one of our mobile apps, visit our website or web application, or use certain other site or app features in the following ways:
– To personalize your experience and to allow us to deliver the type of content in which you are most interested.
– To improve our website in order to better serve you.
– To allow us to better service you in responding to your customer service requests.
– To quickly process your transactions.
– To send periodic emails regarding your order or other products and services.
– To follow up with you after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
We never ask for credit card numbers.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
– Understand and save user’s preferences for future visits.
– Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the site features may not function properly, or at all.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our websites or mobile apps, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We do not include or offer third-party products or services on our website or in our mobile app.
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
Changes and Unexpected Events
You can change your personal information by logging in to your account.
In the unlikely event that a data breach should occur that affects any user’s data, we will notify each user via email within 7 business days of discovery.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
We collect your email address in order to:
– Send information, respond to inquiries, and/or other requests or questions
– Process orders and to send information and updates pertaining to orders
– Send you additional information related to our products
– Market to our mailing list
If at any time you would like to unsubscribe from receiving future emails, you can email us at
firstname.lastname@example.org and we will promptly remove you from ALL correspondence.
3rd Floor, 12 East Passage
London, EC1A 7LP